As part of recent system updates, the automated support ticket creation feature is no longer available in applications released before June 2025—specifically, those that do not use the new license system.
In these older versions, only the “Collect Logs…” option remains functional. While you can still gather logs manually, the automatic ticket creation and update features are no longer supported.
In the latest versions of our applications, the improved “Contact Support…” option is available. It automatically collects logs and pre-fills support information directly in your web browser.
To send us logs, we recommend updating to the latest version and following this procedure. If updating isn’t possible, you can still collect logs manually and submit them. For instructions using older versions, refer to this guide.
We apologize for any inconvenience and appreciate your understanding as we continue to enhance our support systems.
For urgent support, please visit our Support Center to submit a ticket directly.
Thank you for your continued support.