Your data’s privacy is important to us. This page explains our policies with the collection, use, and disclosure of personal information as well as your rights over any personal data we hold about you. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy.
Note that we can bring changes to this policy from time to time, so it's a good idea to come back every now and then and check it out. Check the last update date at the bottom of this page to know when this was written.
If you have any question, don't hesitate to get in touch with us. Check our contact us page to know the best point of contact.
A. WHO ARE WE?
Softron has been providing Mac-based video and audio solutions for over 30 years. The headquarters are located Avenue Moliere, 470 - 1050 Brussels in Belgium. We also have a subsidiary in the USA, 167 Wentworth Drive , Henderson NV 89074.
B. HOW DO WE COLLECT DATA?
We obtain information about you:
- when you create an account on our online store
- when you send us an email or call us
- when you register or activate our software
- when you contact our support desk
- when you visit us or a partner at a tradeshow or event
We never buy mailing lists. So if you receive an email from us, it means that you were in touch with us or one of our partner/reseller. You either sent us an email, called us, activated your software, etc...
We will not collect your personal information when you enter your social media account in the Softron Streaming Center application. This will only be used to access your account in order to stream to it. No other information will be stored, the tokens to access this account will be encrypted, stored on your computer, and no data related to this use will be sent to us. You may want to refer to the social media account privacy policy to see what they will do with the information that you post on their platform.
C. WHAT KIND OF DATA DO WE COLLECT?
We may collect your name, company information, address, e-mail address, phone number, job title and function. We also keep reports of our contacts with you, as well as information about the products you have ordered from us. When you register and activate a software, we also keep the IP and MAC address of the computer that was used.
We may also collect information when interacting with you at trade shows or other partners events.
On our store, we do not store your payment information. Your payment is processed by a third-party payment processor who is a specialist of online payment and transactions.
D. HOW DO WE USE YOUR PERSONAL DATA?
We use it for example to:
- process an order you would have sent us (shipment, or delivery information, as well as invoicing)
- register the software to you so when you contact us we know what software you already own
- know how we have already helped you
We can use your information to keep you updated on our products and services through an email campaign service like Transpond. You can unsubscribe from these mailings at any time.
When you contact our support desk, we may ask you to send us logs. These logs only collect information about the computer that you are using, and do not collect personal information. A zip file is created and you always have access to it so you know what is sent. If you unzip it, you can see all files and info sent, remove what you would not want to send, and send us only the modified zip with your curated data.
For the management of our sale, purchase and partner contractual relationship – We are collecting and processing the personal data from our customers, suppliers and partners to enable us to correctly handle the agreement you entered in with us. This way we can, for example, send you an invoice or deliver products at the correct address.
E. WHO CAN ACCESS YOUR INFORMATION
Your personal data is not shared with third parties for marketing purposes. It won't be sold nor rented. Only Softron employees can have access to that information so they can better help you during either a sale or support process.
F. INTERNATIONAL TRANSFERS OF YOUR INFORMATION
From time to time we may transfer your personal information to our affiliates, suppliers or service providers based outside of the EEA for the purposes described in this Privacy Statement. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the applicable law. These might be the use of binding corporate rules in a form approved by data protection authorities, standard contractual clauses or having our suppliers sign up to an independent privacy scheme approved by regulators.
G. SECURITY OF YOUR DATA
When you give us personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Safari.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
H. HOW CAN YOU ACCESS AND CORRECT YOUR DATA
We use reasonable efforts to warranty that your data is accurate, complete and current.
You may request access to your personal data and request that erroneous or inaccurate personal data be updated. You may also request that your personal data be deleted.
For any request related to the access to, update and correction of your personal information, please send us an email together with a copy of the front side of your identity card (which is mandatory to allow us for your own protection to verify your identity before implementing your request). We may decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain personal data for a longer period of time for record keeping purposes, such as retaining records relating to your purchases for warranty or accounting purposes. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you have the right to complaint to the Belgian Data Protection Authority.
I. ABOUT COOKIES
As many other websites, we use cookies to store some information when you visit our website. This information is minimal, and we do not keep individual information. You can turn off cookies in your browser if you do not want that information to be stored.
J. LINKS TO OTHER WEBSITES
On our website or support desk articles, we may refer to other websites. But this privacy policy only concerns the websites and service that we operate. Before going to the other website, you may want to check their privacy policy.
K. REVIEW
This privacy policy was last updated in October 2023